Out of every 10,000 companies that claim they offer 'a superior customer experience', only 100 or so are actually delivering it. That's one out of 100. Ouch. And it's estimated that in the US alone, over $62 billion in revenue is lost every single year because of this.
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|  | | "Don't just play the game, change it for good." Aytekin Tank, Founder of JotForm | | | | | Why customer service is the new marketing | | | And how to build a superstar customer support team | |  | | Out of every 10,000 companies that claim they offer 'a superior customer experience', only 100 or so are actually delivering it.
That's one out of 100. Ouch.
And it's estimated that in the US alone, over $62 billion in revenue is lost every single year because of this.
Surprised? I was.
After all, it's been 130 years since retail legend Marshall field coined the phrase: | | | | | | |
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